Guest Experience Specialist

Build-A-Bear Workshop; Lexington (KY); On-site; USD 28,000 - 34,000; Full time

Job summary

Build-A-Bear Workshop in Lexington, KY seeks Bear Builder associates to engage guests in creating personalized furry friends and delivering a memorable experience. You will actively interact with guests, show genuine enthusiasm for the brand, and help foster a warm atmosphere throughout the store.

The role emphasizes teamwork, reliability, and flexibility, with a focus on maintaining brand standards and delivering exceptional guest service in an active retail setting.

Qualifications

• High school diploma or GED equivalent.
• Associate’s (or higher) degree in business, management, or a related field.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends.
• Actively engage with guests demonstrating enthusiasm for our brand.
• Create a warm, inclusive atmosphere and ensure guests leave satisfied.
• Uphold operational standards and guidelines for a seamless guest experience.
• Demonstrate strong team commitment and be dependable and helpful.

Education

High school diploma or GED equivalent

Associate’s degree in business or related field

Job description

Build-A-Bear Workshop in Lexington, KY seeks Bear Builder associates to engage guests in creating personalized furry friends and delivering a memorable experience. You will actively interact with guests, show genuine enthusiasm for the brand, and help foster a warm atmosphere throughout the store.

The role emphasizes teamwork, reliability, and flexibility, with a focus on maintaining brand standards and delivering exceptional guest service in an active retail setting.