Guest Experience Specialist

Peachtree Group; Lawrenceville (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program and Fund

Job summary

Peachtree Group in Lawrenceville, GA is seeking a friendly Guest Service Agent to welcome guests, process check-ins and check-outs, secure payments, and verify billing, all while upholding brand standards.

You will assist guests with reservations, respond to requests promptly, anticipate needs, and offer creative solutions to ensure a memorable stay. The role emphasizes high-quality service and teamwork within our hospitality team.

Qualifications

• Guest-facing customer service abilities, strong communication, and problem-solving skills.

Responsibilities

• Process check-ins and check-outs, secure payments and verify billing.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Ensure high standards of quality to maximize guest satisfaction.

Job description

Peachtree Group in Lawrenceville, GA is seeking a friendly Guest Service Agent to welcome guests, process check-ins and check-outs, secure payments, and verify billing, all while upholding brand standards.

You will assist guests with reservations, respond to requests promptly, anticipate needs, and offer creative solutions to ensure a memorable stay. The role emphasizes high-quality service and teamwork within our hospitality team.