Guest Services Agent — Check-ins, Billing & Reservations

Peachtree Group Hospitality Management; Muscatine (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee fund

Job summary

Peachtree Group Hospitality Management seeks a Guest Service Agent to warmly greet guests, handle check-ins/outs, and manage reservations with accuracy and professionalism. You will ensure guest satisfaction by anticipating needs and solving issues promptly, all while maintaining high service standards.

The role emphasizes friendly interactions, efficient payment processing, and adherence to brand guidelines to deliver exceptional experiences for every guest.

Responsibilities

• Process guest check-ins and check-outs in a timely and friendly manner.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Job description

Peachtree Group Hospitality Management seeks a Guest Service Agent to warmly greet guests, handle check-ins/outs, and manage reservations with accuracy and professionalism. You will ensure guest satisfaction by anticipating needs and solving issues promptly, all while maintaining high service standards.

The role emphasizes friendly interactions, efficient payment processing, and adherence to brand guidelines to deliver exceptional experiences for every guest.