Guest Services Agent — Check-ins, Billing & Reservations

Peachtree Group; Muscatine (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee fund

Job summary

Peachtree Group Hospitality Management seeks a Guest Service Agent to warmly greet guests, handle check-ins/outs, and manage reservations with accuracy and professionalism. You will ensure guest satisfaction by anticipating needs and solving issues promptly, all while maintaining high service standards.

The role emphasizes friendly interactions, efficient payment processing, and adherence to brand guidelines to deliver exceptional experiences for every guest.

Responsibilities

• Process guest check-ins and check-outs in a timely and friendly manner.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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