Guest Experience Specialist

Spire Hospitality LLC; Lake Oswego (OR); On-site; USD 32,000 - 52,000; Full time

Job summary

Spire Hospitality LLC is seeking a front desk agent to warmly greet guests, register them, and assist with room selection and amenities. You will handle check‑in/out, process payments, and answer guest questions with a positive, professional demeanor.

The role emphasizes accuracy, courteous communication in English, and the ability to manage multiple tasks in a fast‑paced hotel lobby environment.

Qualifications

• High school graduation or equivalent; no special licenses required.
• No prior hospitality experience required; prior hospitality experience preferred.
• Additional language ability preferred.

Responsibilities

• Greet customers with a friendly welcome and assist with registration.
• Input and retrieve guest information, confirm guests and room rates, and code keys.
• Process payments, balance the house bank, and post charges to guest accounts.
• Answer inquiries via telephone, relay messages, and assist with mail and packages.
• Resolve guest issues to maintain satisfaction and escalate when needed.
• Escort guests to rooms when required and coordinate with other staff.

Skills

Customer service

Cash handling

English proficiency

Computer literacy

Education

High school diploma

Tools

Calculator

Computer systems

Job description

Spire Hospitality LLC is seeking a front desk agent to warmly greet guests, register them, and assist with room selection and amenities. You will handle check‑in/out, process payments, and answer guest questions with a positive, professional demeanor.

The role emphasizes accuracy, courteous communication in English, and the ability to manage multiple tasks in a fast‑paced hotel lobby environment.