Guest Experience Specialist – Front Desk

White Lodging; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

White Lodging is seeking a Front Desk Agent to welcome guests, register arrivals, and ensure a seamless check-in and check-out experience across our hotels. The ideal candidate has strong communication, a customer-first mindset, and thrives in a fast-paced, guest-facing environment.

You will manage reservations, uphold cash handling procedures, learn hotel services and locations, help maintain the lobby, and protect guest information while delivering friendly, professional service.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints

Job description

White Lodging is seeking a Front Desk Agent to welcome guests, register arrivals, and ensure a seamless check-in and check-out experience across our hotels. The ideal candidate has strong communication, a customer-first mindset, and thrives in a fast-paced, guest-facing environment.

You will manage reservations, uphold cash handling procedures, learn hotel services and locations, help maintain the lobby, and protect guest information while delivering friendly, professional service.