Guest Experience Agent — Evening/Weekend Shifts

Spire Hospitality; Peabody (IL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Earned Wage Access

401k

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a Part-time Front Desk Agent to warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team will craft seamless experiences from arrival to departure, ensuring guest satisfaction.

Qualifications include a High School diploma or equivalent, at least one year in front desk or guest-facing roles, and computer proficiency with MS Office.

Qualifications

• High school diploma or equivalent required.
• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or a guest-facing role required.
• Proficient with MS Office (Outlook, Word, Excel).
• Previous experience with hotel PMS systems is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Multitasking

Phone handling

Education

High school diploma or equivalent

Tools

MS Office

MS Outlook

Excel

Hotel PMS systems

Job description

Spire Hospitality, LLC is seeking a Part-time Front Desk Agent to warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team will craft seamless experiences from arrival to departure, ensuring guest satisfaction.

Qualifications include a High School diploma or equivalent, at least one year in front desk or guest-facing roles, and computer proficiency with MS Office.