Guest Experience Host - Front Desk & Services

Hotel Management and Consulting, Inc.; Petersburg (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay Access

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

Employee Assistance Program

Career growth

Job summary

Hotel Management & Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for guests.

This highly visible role focuses on hospitality, problem-solving, and delivering exceptional guest experiences. You will handle front desk operations, assist guests with reservations and inquiries, coordinate services, and support sales and marketing efforts to increase occupancy.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, and check-ins; review and approve front office paperwork and reports.
• Guest Services: Meet guest needs, conduct tours for potential guests, close sales, fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Wash, dry, fold, and organize linens and towels; maintain clean laundry area.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas; ensure supplies stocked and distributed.
• Sales & Marketing: Assist in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and security needs.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations

Computer skills

Communication

Organization

Time management

Problem solving

Flexible schedule

Job description

Hotel Management & Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for guests.

This highly visible role focuses on hospitality, problem-solving, and delivering exceptional guest experiences. You will handle front desk operations, assist guests with reservations and inquiries, coordinate services, and support sales and marketing efforts to increase occupancy.