Guest Service Agent (Full-Time)

HRI Hospitality; Indianapolis (IN); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Hyatt Place Indianapolis Downtown/Hyatt House Indianapolis Downtown is seeking a Guest Services Agent to deliver exceptional service at the front desk. You will greet guests, assist with check-in and check-out, and respond to guest needs to ensure a positive stay.

The role requires strong communication, multitasking, and a friendly demeanor, with willingness to work varied shifts including weekends and holidays. Prior hospitality or customer service experience is preferred.

Qualifications

• High school diploma preferred.
• Experience in hospitality or customer service preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

PMS knowledge

Problem solving

Professional demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

Guest Service Agent (Full-Time) page is loaded## Guest Service Agent (Full-Time)locations: Hyatt Place Hyatt House Indianapolis Downtowntime type: Full timeposted on: Posted Todayjob requisition id: JR104818186 rooms | 4,500 sq. ft. meeting/event spaceAmenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily.Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it's ideal for leaders who value both guest comfort and brand-driven operations.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.# JOB DESCRIPTION**Job Title**: Guest Services Agent**Department:** Front Office**Supervision Exercised:** NONE**Supervision Received:** Front Office Supervisor and Front Office Manager**MINIMUM REQUIREMENTS****Education*** High school diploma preferred.**Experience*** Previous hospitality or customer service experience preferred.* Experience with hotel Property Management Systems (PMS) a plus.**Skills and Knowledge*** Strong customer service and communication skills.* Ability to multitask in a fast-paced environment.* Basic computer and data-entry proficiency.* Problem-solving and conflict-resolution ability.* Professional, friendly, and welcoming demeanor.## **Job Duties and Responsibilities*** Greet, register, and check guests in/out efficiently and courteously.* Respond to guest inquiries, requests, and concerns promptly and professionally.* Handle payments, room assignments, and reservation changes accurately.* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.* Maintain a clean and organized front desk and lobby area.* Willingness to work varied shifts, including weekends and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements*.*