Guest Service Agent (Full-Time)

Hyatt Indy; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Hyatt Indy is seeking a Guest Services Agent to deliver exceptional service at the front desk in downtown Indianapolis. You will welcome guests, assist with check-in/check-out, respond to inquiries, and ensure a positive stay experience.

The role requires strong communication, multitasking ability, and a friendly, professional demeanor, with willingness to work varied shifts, including weekends and holidays.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

PMS (Property Management System)

Job description

186 rooms | 4,500 sq. ft. meeting/event spaceAmenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily.Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.JOB DESCRIPTIONJob Title: Guest Services AgentDepartment: Front OfficeSupervision Exercised: NONESupervision Received: Front Office Supervisor and Front Office ManagerMINIMUM REQUIREMENTSEducationHigh school diploma preferred.ExperiencePrevious hospitality or customer service experience preferred.Experience with hotel Property Management Systems (PMS) a plus.Skills and KnowledgeStrong customer service and communication skills.Ability to multitask in a fast-paced environment.Basic computer and data-entry proficiency.Problem-solving and conflict-resolution ability.Professional, friendly, and welcoming demeanor.Job Duties and ResponsibilitiesGreet, register, and check guests in/out efficiently and courteously.Respond to guest inquiries, requests, and concerns promptly and professionally.Handle payments, room assignments, and reservation changes accurately.Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.Maintain a clean and organized front desk and lobby area.Willingness to work varied shifts, including weekends and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.