Guest Experience Specialist

Dimensionhospitality; Highlands Ranch (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Dimension Hospitality seeks a friendly Guest Service Representative to welcome guests, manage check-ins/outs, reservations, and front desk operations in Highlands Ranch, Colorado. You will be the first and last impression, resolving issues and ensuring a smooth, memorable stay.

You bring strong customer service, clear communication, and comfort with hotel systems. This role offers a supportive team, opportunities to grow in front desk and hotel operations, and the chance to meet new people daily.

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly demeanor and problem-solving ability.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check-ins, check-outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests with attention and care
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Computer literacy

Multitasking

Reliability

Tools

Front desk system

Job description

Dimension Hospitality seeks a friendly Guest Service Representative to welcome guests, manage check-ins/outs, reservations, and front desk operations in Highlands Ranch, Colorado. You will be the first and last impression, resolving issues and ensuring a smooth, memorable stay.

You bring strong customer service, clear communication, and comfort with hotel systems. This role offers a supportive team, opportunities to grow in front desk and hotel operations, and the chance to meet new people daily.