Front Desk Concierge & Guest Experience Champion

Dimension Hospitality; Highlands Ranch (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Dimension Hospitality in Highlands Ranch, CO, is seeking a Guest Service Representative. You will assist guests with check-ins, check-outs, reservations, and daily service needs, helping ensure smooth front desk operations and a memorable stay.

Join a supportive team and gain opportunities to grow in front desk and hotel operations. The role emphasizes friendly, proactive service, problem solving, and delivering a positive first and last impression for guests.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Friendly demeanor

Multitasking

Hotel systems

Job description

Dimension Hospitality in Highlands Ranch, CO, is seeking a Guest Service Representative. You will assist guests with check-ins, check-outs, reservations, and daily service needs, helping ensure smooth front desk operations and a memorable stay.

Join a supportive team and gain opportunities to grow in front desk and hotel operations. The role emphasizes friendly, proactive service, problem solving, and delivering a positive first and last impression for guests.