Guest Services Specialist — Create Memorable Stays

Pyramid Global Hospitality; Gainesville (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Pyramid Global Hospitality is seeking a friendly, guest-focused Guest Services Agent to join our team in Gainesville. The ideal candidate uses their engaging personality to create a memorable first impression for guests as they arrive and throughout their stay.

You will provide knowledge about the hotel, its amenities, and the local area, welcoming all guests and ensuring a personalized experience. This full-time role offers growth in a world-class property and a positive team environment.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Able to stand and move around during entire shift.
• Excellent verbal communication and friendly personality.
• Able to work weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The guest services attendant will welcome each guest to our hotel.
• Upon check-in, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than just the norm.

Skills

Customer service

Teamwork

Communication skills

Problem solving

Job description

Pyramid Global Hospitality is seeking a friendly, guest-focused Guest Services Agent to join our team in Gainesville. The ideal candidate uses their engaging personality to create a memorable first impression for guests as they arrive and throughout their stay.

You will provide knowledge about the hotel, its amenities, and the local area, welcoming all guests and ensuring a personalized experience. This full-time role offers growth in a world-class property and a positive team environment.