Guest Experience Specialist

Lever, Inc.; Fort Lauderdale (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a guest service professional in Fort Lauderdale to ensure exceptional experiences for our guests.

You will handle check-ins and check-outs, assist with reservations, and respond to guest requests in a friendly, professional manner. The role emphasizes high quality service, knowledge of property operations and local attractions, and collaboration with other departments to maintain our standards.

Qualifications

• High school diploma or GED required.
• 1+ years prior guest service experience preferred in hospitality.
• Excellent verbal communication; attention to detail; customer-focused; fast-paced environment.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
• Provide knowledge of hotel properties, local attractions, hours of operation; assist guests; work as a team.
• Maximize room revenues via up-selling; follow booking policies; manage cash and transactions.
• Maintain safety and follow procedures; participate in meetings.

Skills

Verbal communication

Guest service experience

Attention to detail

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a guest service professional in Fort Lauderdale to ensure exceptional experiences for our guests.

You will handle check-ins and check-outs, assist with reservations, and respond to guest requests in a friendly, professional manner. The role emphasizes high quality service, knowledge of property operations and local attractions, and collaboration with other departments to maintain our standards.