Guest Experience Specialist - Front Desk

B.-F.-Saul-Hospitality-Group-; Fort Lauderdale (FL); Vor Ort; USD 18.000 - 28.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

401(k) plan

Disability coverage

Zusammenfassung

B. F. Saul Company Hospitality Group in Fort Lauderdale is seeking a Guest Services Associate to welcome guests and provide friendly, efficient service at check-in and check-out.

You will assist with reservations, answer questions about local attractions, and collaborate with hotel staff to ensure a seamless guest experience while upholding brand standards and safety procedures.

Experience in hospitality and strong communication are preferred; physical ability to lift up to 75 pounds is required.

Qualifikationen

• High school diploma or GED required.
• 1+ years prior guest service experience preferred in hospitality.
• Excellent verbal communication and strong attention to detail.

Aufgaben

• Process check-ins and check-outs, verify billing and create reservations.
• Assist guests with reservations and requests; knowledge of local attractions and outlets.
• Upsell rooms and amenities to maximize revenue and maintain brand standards.
• Follow safety procedures and participate in guest service recovery as needed.

Kenntnisse

Guest service experience

Verbal communication

Attention to detail

Customer focused

Team player

Ausbildung

High school diploma or GED

Jobbeschreibung

B. F. Saul Company Hospitality Group in Fort Lauderdale is seeking a Guest Services Associate to welcome guests and provide friendly, efficient service at check-in and check-out.

You will assist with reservations, answer questions about local attractions, and collaborate with hotel staff to ensure a seamless guest experience while upholding brand standards and safety procedures.

Experience in hospitality and strong communication are preferred; physical ability to lift up to 75 pounds is required.