Guest Experience Specialist

Hilton; El Segundo (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Hilton is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and share local knowledge while promoting hotel services. You will handle inquiries, resolve issues, and ensure a memorable stay with attentive service at our El Segundo property.

Ideal candidates are passionate about hospitality, patient, and professional, delivering consistent, friendly service in a fast-paced hotel environment. This is an on-site position at Hilton in El Segundo, CA.

Qualifications

• At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member.
• A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome material or bell service assistance.
• Supporting efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest request, resolve concerns with care and urgency, and effectively manage messages and communications.

Job description

Hilton is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and share local knowledge while promoting hotel services. You will handle inquiries, resolve issues, and ensure a memorable stay with attentive service at our El Segundo property.

Ideal candidates are passionate about hospitality, patient, and professional, delivering consistent, friendly service in a fast-paced hotel environment. This is an on-site position at Hilton in El Segundo, CA.