Guest Experience Ambassador

Hilton; Abilene (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Incredible travel perks

Stock purchase program

Paid parental leave

Job summary

Hilton is hiring a Guest Service Agent to greet guests, manage efficient check-ins, and deliver warm hospitality. You’ll assist with room assignments, issue keys, and provide welcome materials to ensure a memorable stay.

You will also handle check-out procedures, verify charges, and process payments with the POS system. A strong knowledge of hotel services and local attractions helps answer guest inquiries and upsell amenities.

Qualifications

• Hospitality mindset and customer-focused demeanor.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Greet guests and check them in, issue keys, and assist with bell service.
• Process guest departures, verify charges, and handle payments using the POS system.
• Provide knowledge about hotel offerings, rooms, rates, promotions, and local attractions.

Skills

Hospitality mindset

Guest service

Communication

Teamwork

Job description

Hilton is hiring a Guest Service Agent to greet guests, manage efficient check-ins, and deliver warm hospitality. You’ll assist with room assignments, issue keys, and provide welcome materials to ensure a memorable stay.

You will also handle check-out procedures, verify charges, and process payments with the POS system. A strong knowledge of hotel services and local attractions helps answer guest inquiries and upsell amenities.