Guest Experience Concierge

Hilton; El Segundo (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hilton in El Segundo, California is seeking a Guest Service Agent to warmly welcome guests, handle check-in and check-out, verify details, issue keys, and provide a courteous introduction to our offerings. You will use hospitality knowledge to answer questions, upsell amenities, manage payments and receipts, and ensure accurate use of the point-of-sale system while delivering memorable stays.

Join a team that values integrity, leadership, teamwork and ownership, and supports your growth within

Qualifications

• Hospitality mindset with a guest-first approach.
• Commitment to integrity and doing the right thing.
• Ability to lead and collaborate with team members.
• Strong teamwork and ownership of tasks.
• Willingness to learn and adapt in a fast-paced hotel environment.

Responsibilities

• Greet guests on arrival and complete check-in with keys and welcome materials.
• Process check-outs, verify charges, and issue receipts.
• Provide hotel knowledge and local information to assist guests.
• Promote hotel amenities to maximize revenue.
• Respond to guest requests and resolve concerns with urgency.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Customer Service

Job description

Hilton in El Segundo, California is seeking a Guest Service Agent to warmly welcome guests, handle check-in and check-out, verify details, issue keys, and provide a courteous introduction to our offerings. You will use hospitality knowledge to answer questions, upsell amenities, manage payments and receipts, and ensure accurate use of the point-of-sale system while delivering memorable stays.

Join a team that values integrity, leadership, teamwork and ownership, and supports your growth within