Guest Experience Specialist - Warm Hospitality & Check-in

Hilton; Brisbane (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton in California invites applications for a Guest Service Agent role focused on delivering warm hospitality through smooth check-ins and knowledgeable guest assistance. You will verify guest details, assign rooms, issue keys, and guide departures with accurate payments and receipts.

You’ll share local insights and promote amenities to enhance every stay. Join a team that values integrity, leadership, teamwork, and urgency to ensure each guest leaves with a memorable experience reflective of

Qualifications

• Greet guests upon arrival and complete check-in, including verifying details and issuing keys.
• Process guest departures, verify charges, handle payments and issue receipts using a POS system.
• Demonstrate knowledge of hotel offerings and local information to assist guests.
• Use up-selling techniques to promote hotel amenities and services.
• Respond to guest requests with care and urgency.

Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Skills

Greet guests

Check-in/check-out

Payments handling

Upselling

Guest inquiries handling

Job description

Hilton in California invites applications for a Guest Service Agent role focused on delivering warm hospitality through smooth check-ins and knowledgeable guest assistance. You will verify guest details, assign rooms, issue keys, and guide departures with accurate payments and receipts.

You’ll share local insights and promote amenities to enhance every stay. Join a team that values integrity, leadership, teamwork, and urgency to ensure each guest leaves with a memorable experience reflective of