Guest Experience Specialist

Hilton Garden Inn Cincinnati Midtown; Cincinnati (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Hilton Garden Inn Cincinnati Midtown is seeking an energetic guest services associate to greet guests, check them in, and provide information to ensure a memorable stay. You will follow brand standards while maintaining a fun and guest-focused atmosphere.

Responsibilities include handling basic billing, resolving guest issues, maintaining professionalism, and ensuring every guest leaves satisfied with a neat appearance and timely service.

Responsibilities

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.

Job description

Hilton Garden Inn Cincinnati Midtown is seeking an energetic guest services associate to greet guests, check them in, and provide information to ensure a memorable stay. You will follow brand standards while maintaining a fun and guest-focused atmosphere.

Responsibilities include handling basic billing, resolving guest issues, maintaining professionalism, and ensuring every guest leaves satisfied with a neat appearance and timely service.