Guest Experience Specialist — Front Desk & Service Excellence

Hilton Garden Inn and Home2 Nashville/West End; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development

Travel Discounts

Job summary

Hilton Garden Inn and Home2 Nashville/West End seeks a friendly Front Desk Agent to deliver warm, attentive service at every guest interaction. You will check guests in and out, answer questions, and handle phone calls, while using hotel software and cash and card transactions accurately.

This role requires strong English communication and a positive, problem-solving attitude. Expect opportunities to assist guests with travel discounts, accommodations, and local recommendations as part of a

Qualifications

• Excellent English communication skills; read, write and speak fluently.
• Natural passion for delivering exceptional service at the front desk.
• Comfort with using a computer to check guests in/out and handle transactions.

Responsibilities

• Provide a strong first impression and deliver exceptional service to guests.
• Welcome and assist guests in person and over the phone daily.
• Accurately process check-ins/outs and cash or credit card transactions.

Skills

Customer service

Front desk experience

Cash handling

English proficiency

Problem solving

Tools

POS system

Hotel software

Job description

Hilton Garden Inn and Home2 Nashville/West End seeks a friendly Front Desk Agent to deliver warm, attentive service at every guest interaction. You will check guests in and out, answer questions, and handle phone calls, while using hotel software and cash and card transactions accurately.

This role requires strong English communication and a positive, problem-solving attitude. Expect opportunities to assist guests with travel discounts, accommodations, and local recommendations as part of a