Front Desk Guest Specialist – Hotel, Growth & PTO

Hilton Garden Inn – Cincinnati / Mason; Mason (OH); On-site; USD 2,066,000 - 2,204,000; Full time

Benefits offered by this job

Team Culture

Training and Growth

Employee Recognition

Travel with hotel room discounts

Teammate referral bonuses

Paid time off to volunteer in your社区

Job summary

Hilton Garden Inn – Cincinnati / Mason is seeking a Guest Service Representative to join our Front Desk team. You will be the first impression for guests, greeting, checking in/out, and handling requests with professionalism.

Starting salary range is $15.00-$16.00 per hour with potential increases based on experience. Full-time employment offers comprehensive benefits and opportunities for training and growth within the hotel portfolio.

Responsibilities

• Serve as the first point of contact for guests.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Job description

Hilton Garden Inn – Cincinnati / Mason is seeking a Guest Service Representative to join our Front Desk team. You will be the first impression for guests, greeting, checking in/out, and handling requests with professionalism.

Starting salary range is $15.00-$16.00 per hour with potential increases based on experience. Full-time employment offers comprehensive benefits and opportunities for training and growth within the hotel portfolio.