Front Desk Agent

Hilton Garden Inn Cincinnati Midtown; Cincinnati (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Hilton Garden Inn Cincinnati Midtown is seeking an energetic guest services associate to greet guests, check them in, and provide information to ensure a memorable stay. You will follow brand standards while maintaining a fun and guest-focused atmosphere.

Responsibilities include handling basic billing, resolving guest issues, maintaining professionalism, and ensuring every guest leaves satisfied with a neat appearance and timely service.

Responsibilities

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.

Job description

The new Hilton Garden Inn is looking for a energetic, enthusiastic, people focused individual. If you want to create a exceptional experience for our guest then this is the job for you. We want you to have fun with our guest. Our culture and core values are people focused, action oriented, and a positive attitude to mention a few.

The hotel is off the I-71 corridor in Evanston. We are half a mile from Xavier University.

Duties

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.