Guest Experience Concierge

Valor Hospitality Partners; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners in Cincinnati, OH seeks a Front Desk Associate to warmly welcome guests, manage registrations, and handle check-ins/check-outs at the Front Desk. The role requires strong computer and cash handling skills, a friendly demeanor, and a commitment to exceptional guest service.

You will verify guest information, quote rates, process payments, and coordinate with Housekeeping to ensure room readiness.

Qualifications

• High school diploma or equivalent required.
• 1–12 months of experience in a related guest relations position preferred.
• Excellent computer and cash handling skills are required.
• Ability to stand for extended periods and maintain a guest-focused demeanor.
• Good communication with guests, staff and management is essential.

Responsibilities

• Register guests, assign rooms, provide quotes for room rates and upsell when possible.
• Verify registration details against records for accuracy of name, payment type, rate and market segment.
• Pre-register, block reservations and handle same-day/future reservations following rate structures and sell strategies.
• Manage check-ins/outs per hotel policies; verify charges posted to guest folios.
• Balance cash and cash equivalents at start and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services and local attractions.
• Handle phone inquiries with hotel knowledge and courtesy.
• Cancel reservations per procedures and guide guests accordingly.
• Coordinate between Front Desk and Housekeeping to ensure room readiness.

Skills

Guest relations

Cash handling

Computer skills

Communication

Multitasking

Guest services

Education

High school diploma or equivalent

Job description

Valor Hospitality Partners in Cincinnati, OH seeks a Front Desk Associate to warmly welcome guests, manage registrations, and handle check-ins/check-outs at the Front Desk. The role requires strong computer and cash handling skills, a friendly demeanor, and a commitment to exceptional guest service.

You will verify guest information, quote rates, process payments, and coordinate with Housekeeping to ensure room readiness.