Guest Experience Specialist — Front Desk

Hilton Garden Inn; Hamilton (NJ); On-site; USD 32,000 - 45,000; Full time

Job summary

Hilton Garden Inn is seeking a front desk/guest service associate in Hamilton, NJ. The role requires greeting guests, processing reservations and check-ins/outs, and delivering information about hotel policies, services, and local area. Strong guest service focus and professional appearance are essential.

Shift availability includes 7am–3pm and 3pm–11pm. The position involves handling cash and maintaining accurate guest information in the property management system, with emphasis on timely,

Qualifications

• High School diploma or equivalent, plus relative experience in customer service.
• Ability to read and speak English and comprehend simple instructions, short memos.
• Ability to effectively present information to customers, clients, and other employees.

Responsibilities

• Maintain guest service as the driving philosophy of the operation.
• Greet all guests (internal and external) and process reservations, registration (check-in) and departures (check-outs).
• Provide information about hotel policies, services and amenities, and local area.
• Balance cash, checks, credit cards, and ledger accounts; verify shift reports and perform audits if assigned.
• Maintain daily logs and communicate pertinent information to other departments.

Education

High School diploma or equivalent, plus relative experience in customer service

Job description

Hilton Garden Inn is seeking a front desk/guest service associate in Hamilton, NJ. The role requires greeting guests, processing reservations and check-ins/outs, and delivering information about hotel policies, services, and local area. Strong guest service focus and professional appearance are essential.

Shift availability includes 7am–3pm and 3pm–11pm. The position involves handling cash and maintaining accurate guest information in the property management system, with emphasis on timely,