Guest Experience Specialist

Residence-Inn-By-Marriott-0964fef8; Charlotte (NC); Presencial; USD 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Resumo da oferta

Residence Inn-Charlotte, NC is seeking a Guest Service Agent to welcome guests, handle check-ins/out, and manage reservations in a busy hotel environment. You will process payments, verify billing, and respond to guest requests with a professional, courteous demeanor.

This role emphasizes delivering exceptional guest service, following brand standards, and finding creative solutions to enhance the guest experience in a dynamic Charlotte setting.

Responsabilidades

• Process check-ins and check-outs with a friendly, professional approach.
• Secure payments and verify/adjust billing accuracy.
• Assist guests with reservations and special requests.
• Maintain high standards of quality to ensure guest satisfaction.
• Anticipate guest needs and provide creative solutions.
• Adhere to brand standards in all interactions.

Descrição da oferta de emprego

Residence Inn-Charlotte, NC is seeking a Guest Service Agent to welcome guests, handle check-ins/out, and manage reservations in a busy hotel environment. You will process payments, verify billing, and respond to guest requests with a professional, courteous demeanor.

This role emphasizes delivering exceptional guest service, following brand standards, and finding creative solutions to enhance the guest experience in a dynamic Charlotte setting.