Guest Experience Specialist

K2 Services; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks a Hospitality Associate to deliver exceptional guest experiences and uphold high service standards. You will greet guests, coordinate with teams, handle check-in/check-out, and safeguard accurate payments.

This non-exempt role reports to the Lead Hospitality Associate or Client Relations Manager. Candidates should have 2+ years in hospitality or customer service, strong communication skills, and proficiency with Microsoft Office and hospitality platforms.

Qualifications

• Minimum 2+ years in hospitality, guest services, or customer service.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office and hospitality software preferred.

Responsibilities

• Deliver warm, professional welcome to all guests.
• Anticipate needs and provide proactive assistance and recommendations.
• Respond promptly to inquiries, complaints, and requests; ensure timely resolution.
• Manage check-in/check-out with accuracy and efficiency, including payments.
• Coordinate with internal teams to optimize occupancy and operations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Microsoft Office

Guest relations

Team collaboration

Education

High school diploma

Tools

Reservation systems

Hospitality platforms

Microsoft Office

Job description

Opensity Solutions seeks a Hospitality Associate to deliver exceptional guest experiences and uphold high service standards. You will greet guests, coordinate with teams, handle check-in/check-out, and safeguard accurate payments.

This non-exempt role reports to the Lead Hospitality Associate or Client Relations Manager. Candidates should have 2+ years in hospitality or customer service, strong communication skills, and proficiency with Microsoft Office and hospitality platforms.