Hospitality & Guest Experience Associate

Forrest Solutions LLC; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is hiring a Hospitality Associate to deliver guest‑centric service and manage day‑to‑day hospitality operations. You will be the first point of contact for guests, coordinate with internal teams, handle inquiries, and ensure high standards of cleanliness and comfort.

Ideal candidates bring 2+ years of hospitality or guest services experience, a high school diploma, strong communication skills, and proficiency with Microsoft Office and reservation systems.

Qualifications

• Strong customer service orientation with a client‑first mentality and commitment to delivering exceptional guest experiences.
• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and team members.
• Ability to multitask and prioritize responsibilities in a fast‑paced, high‑energy environment with changing priorities.
• Strong attention to detail and accuracy in operational processes and guest interactions.
• Effective problem‑solving and decision‑making skills within the scope of the role.
• Ability to maintain professionalism, confidentiality, and security of sensitive client information.
• Positive, friendly, and adaptable attitude with the ability to motivate peers and foster collaborative relationships.
• Proficiency with Microsoft Office applications and general technology platforms.
• Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.
• Flexibility and adaptability to changing business needs and operational demands.

Responsibilities

• Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression.
• Anticipate guest needs and provide proactive assistance, recommendations, and solutions to enhance the guest experience.
• Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow‑up.
• Manage check‑in and check‑out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.
• Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
• Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.
• Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.
• Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.
• Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.
• Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.
• Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.
• Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Team collaboration

Tech proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Hospitality software

Job description

Opensity Solutions is hiring a Hospitality Associate to deliver guest‑centric service and manage day‑to‑day hospitality operations. You will be the first point of contact for guests, coordinate with internal teams, handle inquiries, and ensure high standards of cleanliness and comfort.

Ideal candidates bring 2+ years of hospitality or guest services experience, a high school diploma, strong communication skills, and proficiency with Microsoft Office and reservation systems.