Guest Experience & Hospitality Associate

Opensity Solutions; Charlotte (NC); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in Charlotte, NC is hiring a Hospitality Associate to deliver exceptional guest experiences onsite. You will welcome guests, handle check-in/check-out, and coordinate with internal teams to maintain service standards.

The role requires strong customer service, clear communication, and multitasking in a fast-paced environment. Training including Cornerstone platform supports ongoing professional growth and involvement in loyalty initiatives.

Qualifications

• Minimum 2+ years in hospitality or guest services.
• Proficient in Microsoft Office.
• Experience with reservation systems, hospitality platforms.

Responsibilities

• Greet guests warmly and handle check-in/check-out.
• Respond to inquiries and resolve issues promptly.
• Coordinate with housekeeping and maintenance.
• Upsell services and packages to guests.
• Monitor reservations and occupancy to optimize scheduling.
• Support guest loyalty initiatives.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Reservation systems

Hospitality platforms

Job description

Opensity Solutions in Charlotte, NC is hiring a Hospitality Associate to deliver exceptional guest experiences onsite. You will welcome guests, handle check-in/check-out, and coordinate with internal teams to maintain service standards.

The role requires strong customer service, clear communication, and multitasking in a fast-paced environment. Training including Cornerstone platform supports ongoing professional growth and involvement in loyalty initiatives.