Guest Experience Host - Workplace & Hospitality Services

Opensity Solutions; San Antonio (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Floor Host to provide a welcoming, high-quality environment for guests, employees, and visitors. You will be the frontline representative of workplace experience, ensuring exceptional service and smooth floor operations.

Role is non-exempt and reports to the Lead Floor Host or Client Relations Manager. Benefits include medical, dental, vision, 401(k), and PTO, with emphasis on guest satisfaction and teamwork in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of experience in hospitality, customer service, workplace services, reception, or related guest-facing roles preferred.
• Basic proficiency in Microsoft Office Suite and familiarity with scheduling, reservation, or workplace service systems is preferred.

Responsibilities

• Welcome and greet guests, employees, and visitors professionally.
• Engage with guests to understand needs and provide personalized assistance.
• Provide information on workplace services, amenities, menus, events, and building offerings.
• Respond promptly to guest inquiries, concerns, and service requests with professionalism and empathy.
• Ensure guest satisfaction by anticipating needs and delivering proactive service.
• Manage floor operations, including seating coordination, reservations, and walk-in flow.
• Collaborate with service teams to ensure timely service delivery.
• Maintain cleanliness, organization, and visual presentation of guest areas.
• Monitor safety, cleanliness, and operational standards.
• Assist in coordinating events, meetings, and guest experiences.
• Support conflict resolution by addressing concerns calmly.
• Conduct routine checks for health and safety compliance.
• Gather guest feedback to support service improvements.

Skills

Customer service

Hospitality mindset

Interpersonal communication

Problem-solving

Teamwork

Adaptability

Attention to detail

Multitasking

Basic tech literacy

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

Opensity Solutions is seeking a Floor Host to provide a welcoming, high-quality environment for guests, employees, and visitors. You will be the frontline representative of workplace experience, ensuring exceptional service and smooth floor operations.

Role is non-exempt and reports to the Lead Floor Host or Client Relations Manager. Benefits include medical, dental, vision, 401(k), and PTO, with emphasis on guest satisfaction and teamwork in a fast-paced setting.