Guest Service Agent - Front Desk & Flexible Schedule

Fairfield Napa Residence Inn by Marriott; Fairfield (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligible...

Paid Vacation

Job summary

Fairfield Residence Inn by Marriott in Fairfield, CA is seeking a friendly Guest Service Agent to be the first and last point of contact for guests, warmly welcoming them and ensuring a smooth check-in and check-out experience.

You will handle phones, messages, reservations, and guest requests with discretion, contribute to a clean lobby, assist with breakfast service, and support sales and daily operations as part of a collaborative team.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience preferred; hospitality experience is a plus.
• Strong communication and customer service skills.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Flexible schedule

Cash handling

Education

High School Diploma or equivalent

Tools

POS system

Job description

Fairfield Residence Inn by Marriott in Fairfield, CA is seeking a friendly Guest Service Agent to be the first and last point of contact for guests, warmly welcoming them and ensuring a smooth check-in and check-out experience.

You will handle phones, messages, reservations, and guest requests with discretion, contribute to a clean lobby, assist with breakfast service, and support sales and daily operations as part of a collaborative team.