Guest Experience & Reservations Agent

Fairfield Inn and Suites Milwaukee Downtown; Milwaukee (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Fairfield Inn and Suites Milwaukee Downtown is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify billing, and assist guests with reservations and requests in a friendly, professional manner.

You will strive to anticipate guest needs, exceed expectations, and contribute to a positive guest experience while upholding brand standards and hotel policies. This role also supports a welcoming lobby environment and teamwork with other hotel staff.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and special requests in a friendly, professional manner.

Job description

Fairfield Inn and Suites Milwaukee Downtown is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify billing, and assist guests with reservations and requests in a friendly, professional manner.

You will strive to anticipate guest needs, exceed expectations, and contribute to a positive guest experience while upholding brand standards and hotel policies. This role also supports a welcoming lobby environment and teamwork with other hotel staff.