Guest Experience Specialist

Peachtree Group; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability and life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Benefit Fund

Job summary

Peachtree Group in Austin, TX is seeking a Guest Service Agent to manage check-ins and check-outs, secure payments, and verify billing while delivering friendly, professional service.

You will assist guests with reservations and requests, uphold brand standards, and anticipate needs with creative solutions to ensure guest satisfaction.

A positive attitude, strong communication, and the ability to multitask will help you excel in this front-line hospitality role.

Qualifications

• Experience handling guest transactions and payments.
• Proven ability to process check-ins and check-outs accurately.
• Experience with reservation systems is a plus.

Responsibilities

• Process check-ins and check-outs.
• Secure payments and verify/adjust billing.
• Assist guests with reservations and requests in a timely manner.
• Maintain high standards of service and brand compliance.

Skills

Customer service

Communication

Billing and payments

Reservation handling

Problem solving

Tools

POS system

Booking system

Job description

Peachtree Group in Austin, TX is seeking a Guest Service Agent to manage check-ins and check-outs, secure payments, and verify billing while delivering friendly, professional service.

You will assist guests with reservations and requests, uphold brand standards, and anticipate needs with creative solutions to ensure guest satisfaction.

A positive attitude, strong communication, and the ability to multitask will help you excel in this front-line hospitality role.