Guest Experience Specialist

DUKE HOSPITALITY LLC; Alexandria (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

DUKE HOSPITALITY LLC in Alexandria, VA is seeking a Guest Service Agent to warmly welcome guests at the front desk, handle check-in/out, and provide information on services and local attractions to ensure a comfortable stay.

The ideal candidate has at least 1 year of hotel experience, excellent phone etiquette, strong guest service skills, and the ability to manage inquiries in a fast-paced environment.

Qualifications

• Excellent phone etiquette.
• Strong guest service orientation with a friendly and welcoming demeanor.
• Knowledge of hotel management systems and procedures.
• Experience with night audit procedures is a plus.
• Multilingual or bilingual skills are highly desirable.
• Ability to handle difficult situations with professionalism and tact.
• Strong problem-solving skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Previous experience in guest relations or customer service is preferred.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Coordinate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Skills

Excellent phone etiquette

Guest service orientation

Hotel management systems

Night audit procedures

Multilingual

Handling difficult situations

Problem solving

Shift flexibility

Guest relations experience

Job description

DUKE HOSPITALITY LLC in Alexandria, VA is seeking a Guest Service Agent to warmly welcome guests at the front desk, handle check-in/out, and provide information on services and local attractions to ensure a comfortable stay.

The ideal candidate has at least 1 year of hotel experience, excellent phone etiquette, strong guest service skills, and the ability to manage inquiries in a fast-paced environment.