Guest Experience Specialist — Front Desk & Reservations

HHM Hotels; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

Job summary

HHM Hotels in Alexandria, VA seeks a Guest Service Agent to greet, register and service guests in a friendly, courteous manner while upholding brand and sustainability standards.

Responsibilities include taking reservations, processing payments, balancing accounts when needed, and assisting in breakfast or with luggage during peak periods. Comfort with standing and frequent activity is expected; flexibility for shifts is required.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and provide change as needed.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Be aware of guest satisfaction and work to improve it.
• Assist in the breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

Communication skills

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Alexandria, VA seeks a Guest Service Agent to greet, register and service guests in a friendly, courteous manner while upholding brand and sustainability standards.

Responsibilities include taking reservations, processing payments, balancing accounts when needed, and assisting in breakfast or with luggage during peak periods. Comfort with standing and frequent activity is expected; flexibility for shifts is required.