Guest Experience Agent | Front Desk & Service Excellence

SpringHill Suites by Marriott Alexandria Old Town/Southwest; Alexandria (VA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Health insurance

Paid time off

401k match

Daily Pay

Life insurance

Wellness program

Travel discounts

Commuter benefits

Education/Professional development

Referral bonus

Résumé du poste

SpringHill Suites by Marriott Alexandria Old Town/Southwest is seeking a Guest Service Agent to warmly greet guests, check them in, and support their needs. Responsibilities include handling reservations, payments, and communications via the PMS system, while ensuring guest satisfaction and safety.

The role supports varied shifts; candidates should be prepared for standing, lifting up to 25 pounds, and peak periods. Marriott perks and growth opportunities accompany competitive wages.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsabilités

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.

Connaissances

Customer service experience

Formation

High School diploma or equivalent

Outils

PMS systems

Description du poste

SpringHill Suites by Marriott Alexandria Old Town/Southwest is seeking a Guest Service Agent to warmly greet guests, check them in, and support their needs. Responsibilities include handling reservations, payments, and communications via the PMS system, while ensuring guest satisfaction and safety.

The role supports varied shifts; candidates should be prepared for standing, lifting up to 25 pounds, and peak periods. Marriott perks and growth opportunities accompany competitive wages.