Front Desk Guest Experience Specialist

HAMPTON INN - ALEXANDRIA; Alexandria (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Friendly team environment

Job summary

HAMPTON INN - ALEXANDRIA in Alexandria, VA is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs at the front desk. You will support smooth front desk operations, communicate with housekeeping and other departments, and provide local information to help ensure memorable stays.

Prior hotel or customer service experience is helpful but not required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional demeanor

Problem solving

Computer proficiency

Job description

HAMPTON INN - ALEXANDRIA in Alexandria, VA is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs at the front desk. You will support smooth front desk operations, communicate with housekeeping and other departments, and provide local information to help ensure memorable stays.

Prior hotel or customer service experience is helpful but not required.