Guest Experience Shift Leader - Free Tacos & Benefits

Velvet Taco; Grapevine (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off starting with first pay

Health Benefits for FT and PT

Commuter Benefits

Uniform & Swag

Free Tacos

Culture celebrating individuality

Tattoo reimbursement by CEO

Job summary

Velvet Taco in Grapevine, TX is hiring a shift leader who will supervise hourly team members, interact with guests, and uphold Velvet Taco’s standards in food safety and guest experience.

The role requires 21+ with 2 years of shift leadership experience in a restaurant, ability to work nights/weekends, and familiarity with POS handling and inventory processes. Benefits include health, PTO, and a dynamic culture.

Qualifications

• Must be 21 years of age or older.
• 2 years of experience as a Shift Leader/Supervisor in a Restaurant Environment.
• Ability to work nights, weekends, and holidays depending on Restaurant needs.
• Regularly exposed to heat and/or humid conditions.
• Lunch and dinner rushes require constant multitasking in a fluctuating, fast-paced work environment.
• Allergen exposure to wheat, nuts, gluten, soy, and milk products on a regular basis.
• Ability to stand for prolonged periods of time.
• Kneeling occasionally to reach low storage and refrigeration.
• Must be able to lift up to 25 pounds on a regular basis.
• Ability to handle stressful situations with compassion, composure, and professionalism
• Possesses a Food Handler's Certification and is comfortable working around food
• Possesses an Alcoholic Beverage Service Certification and complies with all regulations
• Close vision, distance vision, and peripheral vision are required
• Must possess dexterity to handle tongs, pots/pans, and other equipment

Responsibilities

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience.
• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction

Skills

Shift Leader Experience

Team Supervision

Customer Service

Job description

Velvet Taco in Grapevine, TX is hiring a shift leader who will supervise hourly team members, interact with guests, and uphold Velvet Taco’s standards in food safety and guest experience.

The role requires 21+ with 2 years of shift leadership experience in a restaurant, ability to work nights/weekends, and familiarity with POS handling and inventory processes. Benefits include health, PTO, and a dynamic culture.