Guest Experience Shift Leader - Food & Service

Applegreen Group; New York (NY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen is seeking a Shift Supervisor to lead on-shift teams across our travel plaza locations. You will ensure exceptional customer service, enforce brand standards, and manage cash handling and POS procedures during openings, daily tasks, and closings.

The role emphasizes training new staff, maintaining food safety, and supporting store operations with a friendly, proactive approach. Flexible schedules offered.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Able to interact with the public in a friendly, outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily and closing procedures and POS transactions.
• Ensure proper food handling and maintain brand standards.
• Train new team members and follow policies.

Skills

Cash handling

Customer service

Leadership experience

Tools

POS system

Job description

Applegreen is seeking a Shift Supervisor to lead on-shift teams across our travel plaza locations. You will ensure exceptional customer service, enforce brand standards, and manage cash handling and POS procedures during openings, daily tasks, and closings.

The role emphasizes training new staff, maintaining food safety, and supporting store operations with a friendly, proactive approach. Flexible schedules offered.