Guest Experience Shift Leader

Lucky Strike Entertainment Corporation; Warren Point (NJ); In loco; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts: Bowling, Boomer's, Waterpar

Retail discounts

Event discounts

Employee wellness resources

Descrizione del lavoro

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, oversee bowling, arcade, food and beverage, bar, and events, and ensure an exceptional guest experience that brings guests back.

You will coach hourly staff, manage service speed and safety, and help drive sales through guest engagement and promotions while maintaining shift-wide operational readiness.

Competenze

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Mansioni

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Conoscenze

Guest service

Team coaching

Communication

Floor leadership

Labor awareness

Descrizione del lavoro

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, oversee bowling, arcade, food and beverage, bar, and events, and ensure an exceptional guest experience that brings guests back.

You will coach hourly staff, manage service speed and safety, and help drive sales through guest engagement and promotions while maintaining shift-wide operational readiness.