Guest-Experience Shift Leader

United Dairy Farmers; Hebron Estates (KY); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers is hiring a Shift Leader to oversee daily guest service operations and lead associates on duty. The role emphasizes the UDF Hi Five Guest Experience and safe, ethical store operation.

Requires ability to supervise cash handling and maintain equipment during shifts. The position is full-time (37–40 hours) with first, second or third shift options; pay ranges from $13.50 to $15.25 per hour and includes responsibilities such as ensuring proper stock, drink/dipside preparation,

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.

Responsibilities

• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper
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Skills

English proficiency

Customer service

Communication

Tools

POS terminal

Gas console

Job description

United Dairy Farmers is hiring a Shift Leader to oversee daily guest service operations and lead associates on duty. The role emphasizes the UDF Hi Five Guest Experience and safe, ethical store operation.

Requires ability to supervise cash handling and maintain equipment during shifts. The position is full-time (37–40 hours) with first, second or third shift options; pay ranges from $13.50 to $15.25 per hour and includes responsibilities such as ensuring proper stock, drink/dipside preparation,