Guest Experience Shift Lead

Dave & Buster's; Woodbury (MN); On-site; USD 19,000 - 29,000; Full time

Job summary

Main Event is seeking a Shift Supervisor in Minnesota to lead daily operations, ensure guest satisfaction, and collaborate across departments. The role emphasizes responsive leadership, accountability, and a culture of high performance on the floor.

You will manage appearances, attend weekly manager meetings, and drive improvements while representing Main Event professionally. Ideal candidates bring supervisory experience, strong customer service, and the ability to work under pressure in a

Qualifications

• 21 years + of age
• A desire for a management career with Main Event
• Solution oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent customer service and employee relation skills

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Skills

Supervisory experience

Customer service

Multitasking

Problem solving

Communication

Professional demeanor

Job description

Main Event is seeking a Shift Supervisor in Minnesota to lead daily operations, ensure guest satisfaction, and collaborate across departments. The role emphasizes responsive leadership, accountability, and a culture of high performance on the floor.

You will manage appearances, attend weekly manager meetings, and drive improvements while representing Main Event professionally. Ideal candidates bring supervisory experience, strong customer service, and the ability to work under pressure in a