Guest Experience Shift Lead | Team Coach

Dave & Buster's; Waco (TX); On-site; USD 14,000 - 22,000; Full time

Job summary

Main Event is seeking a Shift Supervisor to be responsive and empathetic to guest needs, drive innovation on the floor, and encourage a collaborative environment for all team members. Our Shift Supervisor should be knowledgeable about the inner workings of Main Event and willing to pitch in across departments where needed.

The role requires 21+ years of age, a management career orientation, problem-solving skills in a fast-paced setting, attention to detail, multi-tasking ability, and excellent

Qualifications

• 18+ months with Main Event or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid alcohol seller/server and food handler certifications.

Responsibilities

• Maintain the center’s appearance per established facility cleanliness standards.
• Hold yourself and others accountable for creating a culture of high performance.
• Expand responsibilities and collaborate with others to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly and effectively in a variety of mediums using both verbal and written skills.
• Be responsive and empathetic to guest needs; maintain guest focus while driving improvement and innovation.
• Recognize core Main Event competencies and make decisions to protect the brand.
• Represent Main Event professionally when conducting business.

Skills

Main Event exp

Friendly demeanor

Guest experience

Alcohol certs & Food certs

Job description

Main Event is seeking a Shift Supervisor to be responsive and empathetic to guest needs, drive innovation on the floor, and encourage a collaborative environment for all team members. Our Shift Supervisor should be knowledgeable about the inner workings of Main Event and willing to pitch in across departments where needed.

The role requires 21+ years of age, a management career orientation, problem-solving skills in a fast-paced setting, attention to detail, multi-tasking ability, and excellent