Guest Experience Shift Supervisor: Lead & Innovate

Main Event; Waco (TX); On-site; USD 14,000 - 22,000; Full time

Job summary

The Shift Supervisor at Main Event in Texas is responsible for guest satisfaction, on-floor innovation, and cross-department collaboration, while staying knowledgeable about the center’s operations and brand standards.

You will maintain facility cleanliness, drive a high-performance culture, and attend weekly manager meetings, communicating clearly and empathetically with guests and team members to create an exceptional experience.

Qualifications

• 18 months+ with Main Event or 2 years+ in a supervisory role
• Friendly, professional demeanor
• Ability to create an amazing guest experience
• Valid alcohol seller/server and food handler certifications

Responsibilities

• Maintain the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Collaborate with others to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly and effectively in verbal and written form.
• Be responsive and empathetic to guest needs and maintain guest focus while driving improvement and innovation.
• Recognize Main Event core competencies and make decisions to protect the brand.
• Represent Main Event professionally when conducting business.

Skills

Supervisor experience

Guest service

Professional demeanor

Alcohol Certification

Food handler certification

Job description

The Shift Supervisor at Main Event in Texas is responsible for guest satisfaction, on-floor innovation, and cross-department collaboration, while staying knowledgeable about the center’s operations and brand standards.

You will maintain facility cleanliness, drive a high-performance culture, and attend weekly manager meetings, communicating clearly and empathetically with guests and team members to create an exceptional experience.