Guest Experience Shift Supervisor — Fast-Paced Leadership

Main Event; Woodbury (MN); On-site; USD 19,000 - 29,000; Full time

Job summary

Main Event is seeking a Shift Supervisor in Minnesota to lead front-line operations and drive guest satisfaction. You will monitor overall center appearance, coach team members, and collaborate with departments to implement innovative improvements.

The role requires a hands-on leader who can manage multiple tasks in a fast-paced environment. You will bring at least 18 months of supervisory experience, valid alcohol/server and food handler certifications, and a strong focus on safety, customer

Qualifications

• Minimum 18 months with Main Event or 2+ years in a supervisory role.
• Valid Alcohol Seller/Server and Food Handler Certifications.
• Friendly, professional demeanor and a focus on guest experience.
• Excellent customer service and employee relations skills.
• 21 years of age or older.

Responsibilities

• Maintain center appearance and cleanliness to established standards.
• Hold self and team accountable for high performance culture.
• Collaborate across departments to improve processes and expand responsibilities.
• Attend weekly manager meetings.
• Communicate clearly in verbal and written form.
• Be responsive and empathetic to guest needs while driving improvement and innovation.
• Recognize Main Event core competencies and act to protect the brand.
• Represent Main Event professionally in all business interactions.

Skills

Supervisory experience

Friendly demeanor

Guest experience

Alcohol seller/server cert

Customer service

Employee relations

Problem solving

Attention to detail

Multitasking

Communication

Job description

Main Event is seeking a Shift Supervisor in Minnesota to lead front-line operations and drive guest satisfaction. You will monitor overall center appearance, coach team members, and collaborate with departments to implement innovative improvements.

The role requires a hands-on leader who can manage multiple tasks in a fast-paced environment. You will bring at least 18 months of supervisory experience, valid alcohol/server and food handler certifications, and a strong focus on safety, customer