Lead Restaurant Manager - Guest Experience & Growth

Long John Silver's; Farmington (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Long John Silver's seeks a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will oversee staffing, service standards, and daily operations to ensure top-quality seafood and a welcoming environment.

Ideal candidates will be 18+, have a HS diploma, and demonstrate 3+ months as a shift manager, with reliable transportation and availability for nights and weekends.

Qualifications

• Value customer service and hold the ability to positively impact guests' experience.
• Bring upbeat energy and positive attitude to the team.
• Commitment to timeliness and a sense of urgency.
• Ability to read and interpret written, oral, diagram and schedule instructions.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly using BAM! to ensure guest happiness.
• Motivates Crew Members and management to exceed performance.
• Leads team in collecting and acting on VOC feedback.
• Maintains proper staffing to meet guest service needs.
• Drives profitability by managing product projections and reducing waste.
• Delivers a come-back quality experience through outstanding service.

Skills

Customer service

Team leadership

Adaptability

Timeliness

Instruction comprehension

Education

High School Diploma or Equivalent

Job description

Long John Silver's seeks a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will oversee staffing, service standards, and daily operations to ensure top-quality seafood and a welcoming environment.

Ideal candidates will be 18+, have a HS diploma, and demonstrate 3+ months as a shift manager, with reliable transportation and availability for nights and weekends.