Guest Experience Lead - Shift Supervisor

Long John Silver's; Pasadena (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Long John Silver's in Pasadena, TX seeks a motivated Shift Manager to lead the team and ensure outstanding guest experiences. You will oversee staffing, food safety, and service quality while driving profitability and guest satisfaction.

Strong leadership and communication are essential for a fast-paced setting. The role requires 18+, a high school diploma or equivalent, 3 months team member experience, reliable transport, and completion of Shift Manager Training.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience as a team member.
• Reliable transportation and ability to work rotating shifts.
• Shift Manager Training completed.

Responsibilities

• Guarantees 100% guest satisfaction.
• Lead crew and management to exceed performance expectations.
• Staffing optimization to meet guest service needs.
• Collects and acts on VOC feedback.
• Ensure food safety, storage, and quality standards.
• Drive profitability by managing projections and reducing waste.
• Deliver a welcoming, bell-ringing guest experience.

Skills

Customer service

Leadership

Food safety

Scheduling

Inventory management

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver's in Pasadena, TX seeks a motivated Shift Manager to lead the team and ensure outstanding guest experiences. You will oversee staffing, food safety, and service quality while driving profitability and guest satisfaction.

Strong leadership and communication are essential for a fast-paced setting. The role requires 18+, a high school diploma or equivalent, 3 months team member experience, reliable transport, and completion of Shift Manager Training.