Guest Experience Shift Lead

Salt & Straw; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Health insurance after hours threshold

Paid parental leave

Job summary

Salt & Straw is hiring Shift Coordinators in Los Angeles to drive smooth daily shop operations and deliver exceptional guest experiences. You will coach team members, coordinate tasks, and assist with customer service, cash handling, and maintaining standards.

The role supports inventory, cleanliness, and food safety while fostering a positive, inclusive work environment. Evening, weekend, and holiday availability are required to meet guest demand.

Qualifications

• 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred).
• 18+ years old.
• Available to work evenings, weekends, and holidays.
• Can work at least 3 shifts per week, including 2 closing shifts.
• Strong communication skills and a passion for customer service.

Responsibilities

• Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
• Coach and support Team Members through real-time feedback and training.
• Assist with customer service, cash handling, and order accuracy.
• Ensure food safety, cleanliness, and workplace safety standards.
• Support inventory counts, inventory management, and daily documentation.

Skills

Customer service

Coaching and feedback

Team coordination

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Salt & Straw is hiring Shift Coordinators in Los Angeles to drive smooth daily shop operations and deliver exceptional guest experiences. You will coach team members, coordinate tasks, and assist with customer service, cash handling, and maintaining standards.

The role supports inventory, cleanliness, and food safety while fostering a positive, inclusive work environment. Evening, weekend, and holiday availability are required to meet guest demand.