Sub Shop Shift Leader: Elevate Guest Experience

Harri; Lakewood (WA); On-site; USD 21,000 - 28,000; Full time

Job summary

Jersey Mike's in Lakewood, WA is seeking a Shift Leader to help run daily restaurant operations, uphold food safety, and foster a welcoming environment for guests and the team. You will lead shifts by example, coach crew, train new members, ensure top-quality subs, and partner with the General Manager and Assistant Manager to maintain high standards.

This role emphasizes reliability, strong communication, and the ability to thrive in a fast-paced setting while delivering a consistently excellent

Qualifications

• Experience in restaurant, food service, or customer service is preferred.
• Leadership experience or readiness for a leadership role.
• Leads by example with a positive attitude and strong work ethic.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Lead the team during shifts with positive leadership and exceptional service.
• Deliver an outstanding guest experience and ensure quality subs.
• Coach, support, and motivate Crew Members throughout each shift.
• Assist with training and onboarding new team members.
• Maintain a clean, food-safe restaurant environment.
• Manage shift execution and opening/closing tasks.
• Assist with inventory, product rotation, and minimizing waste.
• Address customer questions and resolve concerns professionally.
• Support the General Manager and Assistant Manager with daily operations.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Jersey Mike's in Lakewood, WA is seeking a Shift Leader to help run daily restaurant operations, uphold food safety, and foster a welcoming environment for guests and the team. You will lead shifts by example, coach crew, train new members, ensure top-quality subs, and partner with the General Manager and Assistant Manager to maintain high standards.

This role emphasizes reliability, strong communication, and the ability to thrive in a fast-paced setting while delivering a consistently excellent