Guest Experience & Service Specialist

Default Brand; Johnson City (TN); On-site; USD 1,515,000 - 2,066,000; Full time

Job summary

Hooters of America LLC in Johnson City, TN is hiring a Hospitality Service Support to greet guests, seat parties, and ensure a warm, fast, and memorable dining experience.

You'll perform Host, To-Go and Staff duties—managing seating flow, answering menu questions, taking calls, handling orders, and helping maintain clean, well-stocked front-of-house areas.

The role emphasizes brand integrity, guest happiness and on-time service while supporting store events and upholding sanitation standards.

Qualifications

• Must be 17/18 years of age or older.
• Customer Service Skills.
• Basic Mathematical Computations Skills.
• Ability to Promote Brand Integrity.
• Ability to Maintain Professionalism at All Times.
• Ability to Communicate Clearly.
• Ability to Work Well with Others.
• Ability to Multi-Task within a Fast-Paced Environment.
• Ability to Adapt to Change.
• Menu Knowledge.
• Knowledge of Sanitation and Use of MSDS.
• ServSafe alcohol certification required for positions involving alcoholic beverages.

Responsibilities

• Guest happiness through Food & Beverage Quality Assurance, speed of service, and friendly, attentive service.
• Ensure welcoming, personal, and courteous service; maintain sanitation and proper food handling.
• Be prepared in uniform and punctual for shift; assist in events and store communications.

Skills

Customer Service Skills

Basic Mathematical Computations Skills

Ability to Promote Brand Integrity

Ability to Maintain Professionalism at

Ability to Communicate Clearly

Ability to Work Well with Others

Ability to Multi-Task within a Fast-P…

Ability to Adapt to Change

Menu Knowledge

Knowledge of Sanitation and Use of MS…

Job description

Hooters of America LLC in Johnson City, TN is hiring a Hospitality Service Support to greet guests, seat parties, and ensure a warm, fast, and memorable dining experience.

You'll perform Host, To-Go and Staff duties—managing seating flow, answering menu questions, taking calls, handling orders, and helping maintain clean, well-stocked front-of-house areas.

The role emphasizes brand integrity, guest happiness and on-time service while supporting store events and upholding sanitation standards.