Guest Experience & Service Manager – Flexible Schedules

LOGAN; Athens (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Job summary

LOGAN is seeking a Service Manager to deliver exceptional guest service, supervise front and back-of-house operations, and build lasting guest relationships. You will drive revenue growth, monitor satisfaction, manage scheduling, training, safety compliance, and cost control while upholding brand standards.

This role requires leadership, strong communication, and the ability to coach staff to maintain food quality and service excellence.

Qualifications

• High school diploma or GED required.
• 3+ years restaurant management experience.
• Strong leadership and communication skills.
• Ability to motivate staff and manage front/back of house.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently to customer complaints and ensure resolution.
• Review product quality and research new vendors to improve offerings.
• Train and develop team members to ensure competency and service excellence.
• Mentor and coach staff to foster a positive work environment and employee development.
• Ensure compliance with sanitation and safety regulations (e.g., ServSafe, HACCP).
• Maintain the restaurant's image and suggest improvements.
• Control costs and identify waste reduction measures.
• Adhere to health and safety standards and company policies.
• Maintain vendor relationships for timely deliveries and cost control.
• Monitor sales data to meet revenue goals while managing food and labor costs.
• Assist in cash handling processes and deposits as needed.
• Oversee day-to-day operations including opening/closing, scheduling, and shift management.
• Uphold brand values and a culture of excellence among the team.
• Manage inventory, ordering, and food/beverage cost optimization.

Skills

Leadership

Communication

Team motivation

Budgeting

Safety compliance

Staff scheduling

Problem solving

Computer skills

Education

High school diploma or GED

Job description

LOGAN is seeking a Service Manager to deliver exceptional guest service, supervise front and back-of-house operations, and build lasting guest relationships. You will drive revenue growth, monitor satisfaction, manage scheduling, training, safety compliance, and cost control while upholding brand standards.

This role requires leadership, strong communication, and the ability to coach staff to maintain food quality and service excellence.